With the recent introduction of their much–maligned two-factor authentication system, HSBC overhauled their internet banking interface. The Secure Key system prompts users to enter a memorable answer followed by a code generated dynamically from a separate hardware device (the “secure key”). Consistent with guidelines on the importance of providing timely and useful feedback (e.g. Nielsen; ISO 9241-17), entering one’s details triggers a visual indicator whose meaning is apparently obvious but which actually differs to one’s expectations and is therefore ultimately misleading. More
I’m not much of a commenter when it comes to online news articles. I sometimes feel like blurting out at the end of a Guardian piece but usually someone else has had the same thought and in any case it’s buried in a stream of one-upmanship, aloofness and vitriol. But when I read this Huffington Post article, at the time devoid of comments, I thought I’d get involved. I was offered to connect via Twitter. “Why not?” I thought. More
The first books for my course have been delivered.