No ticks for HSBC

With the recent introduction of their muchmaligned two-factor authentication system, HSBC overhauled their internet banking interface. The Secure Key system prompts users to enter a memorable answer followed by a code generated dynamically from a separate hardware device (the “secure key”). Consistent with guidelines on the importance of providing timely and useful feedback (e.g. Nielsen; ISO 9241-17), entering one’s details triggers a visual indicator whose meaning is apparently obvious but which actually differs to one’s expectations and is therefore ultimately misleading. More

Design Practice

The Design Practice module in the MSc in HCI-E at UCL involved a group project to put established user-centred design methods into practice. Hence its name. The goal for each group was the same: design an interactive device to encourage healthy behaviours. This post describes the process I undertook as part of a team of seven students over nine weeks in 2010. More