The exit from the crypt under the Sacré-Cœur in Paris. The system proved to be brilliantly useless.
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Author Archives: Stuart
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Barclaycard sign-up let-down
New year, old topic: form design. On the whole, the Barclaycard sign-up process is slick and well thought out. But there are a couple of aspects of its design that let it down. More
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London Marathon 2012
I’ve signed up to run the London marathon in 2012 for the charity Scope. I’ve been running more and more over the last couple of years and with the 10th anniversary of my first attempt approaching, it seemed like a good challenge to focus on. I’ll be updating my progress on a dedicated Facebook page and I’m flagging it up here to maximise exposure—I need as much sponsorship as possible! To that end I made a video all about it. Please watch, then donate at tiny.cc/stu4scope. Thanks for listening!
No ticks for HSBC
With the recent introduction of their much-maligned two-factor authentication system, HSBC overhauled their internet banking interface. The Secure Key system prompts users to enter a memorable answer followed by a code generated dynamically from a separate hardware device (the “secure key”). Consistent with guidelines on the importance of providing timely and useful feedback (e.g. Nielsen; ISO 9241-17), entering one’s details triggers a visual indicator whose meaning is apparently obvious but which actually differs to one’s expectations and is therefore ultimately misleading. More
Snookered by an interruption? Use a cue.
For the main project of my MSc in Human-Computer Interaction I chose to explore the domain of interruptions. This is an important area that has seen quite a lot of activity in recent years (see this list of resources on the subject). As more devices and applications vie for our attention, interruptions are the inevitable consequence. And no matter how well trained we might be, we remain susceptible to their disruptive effects and we make errors. More
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